Articles on: Tracking & Status

Everything You Need to Know About Exception Shipments

Plans: All Plans Platforms: All Platforms


Overview


Delivering orders to customers on time is paramount from a business perspective. However, there are times when shipments don’t reach customers’ doorstep due to reasons like delayed customs clearance, wrong delivery address, etc. Such shipments come under the category of ‘Exception.’ AfterShip shows every detail about exception shipments, and this help guide covers all the details you need to know.


What you'll learn


In this article, we will discuss:



How to identify exception shipments using AfterShip


There are two methods to learn about your exception shipment:


Basic method


It comprises multiple ways to identify exception shipments:


A. **Search exception shipments **


  1. Go to the Shipments page of your AfterShip admin and insert tracking numbers in the search field to find exception shipments.



You can do a bulk search to save effort and time significantly. Click here to know more.


B. Filter exception shipments by status


  1. Log in to your AfterShip Tracking admin dashboard
  2. Go to Shipments
  3. Set the status and sub-status to Exception from the tab or using filters. Click Add filters and select Status
  4. Under the search bar you will see the Status filter applied. Click on it, select Is any of and check the box for Exception. You will see all the shipments with Exception status displayed on the dashboard.



You can directly switch to the Exceptions tab to filter out the shipments with Exception status.



Filter exception shipments by sub-status

  1. Go to Shipments
  2. Set the status and sub-status to Exception from the tab or using filters. Click Add filters and select Status
  3. Under the search bar you will see the Status filter applied. Click on it, select Is any of and check the box for Exception. Click on the Exception status again to open the list of Exception sub-statuses. Unselect the checkbox for those you don't wish to see the results for, while let the ones remain checked you want to filter out results for.



Advanced method


A. Set auto alerts for yourself and your team


  1. Go to the Notifications settings and scroll down to Exception.
  2. Decide whether you want email notifications, SMS alerts, or both.



Charges for SMS notifications are not included in any of our paid plans.


How to handle exception shipments using AfterShip


  1. Add tags to shipments that require attention
  2. Filter shipments by added tags


  1. Set up an automated email workflow to notify customers when the shipment status updates to/remains an exception


If WISMO queries keep piling up despite triggering an auto email alert, you can manually send another notification.


  1. Go to the Shipments dashboard and select the exception shipment to see its details. Click Send notifications and choose from the available options.


In case you need any further assistance, please contact our support team.

Updated on: 01/07/2025