Frequently Asked Questions on SF Express Tracking Updates

Why are new changes being introduced?

SF Express has introduced two new API endpoints for domestic and international shipments to provide an enhanced tracking experience and improve traffic management.

What needs to be done for international shipments?

You don’t need to take any action for international shipments. We've already integrated with SF Express's new API endpoint to ensure you continue receiving tracking updates. However, please note that there may be delays with older tracking information for the time being.

How will I get updates for domestic express shipments?

To enable AfterShip to receive tracking updates from SF Express’s BSP tracking API for your domestic express shipments (including HKG, TWN, and MAC shipments), please contact your local SF Express sales representative. Let them know you’re using AfterShip as your tracking solution and request that your name and SF account number be added to the BSP system under the AfterShip client code.

Once this is done, AfterShip will be able to fetch tracking updates for your domestic shipments.

Is the ‘sf-express’ slug going to change as well?

No changes are needed for international shipments — you can continue using the sf-express slug. However, for domestic shipments (including HKG, TWN, and MAC), please start using our newly released slug: sf-express-cn.

We recommend updating the slug for all your local shipments accordingly. Click here if you need assistance.

For any other questions, please reach out to our chat support team for quick assistance.

Updated on: 17/07/2025