Articles on: Protection

How to Automate the AfterShip Protection Claims

Overview


Experience the ease of automated claim resolution with AfterShip Protection. It allows you to automate your claim handling process and ensures a hassle-free experience. Once the insurance company approves or pays the claim, AfterShip Protection triggers reship or refund automation tailored to the consumer’s needs.


What you’ll learn


In this article, we will discuss:



Steps to automate the claim resolution flow


  1. Log in to your AfterShip Protection admin dashboard.
  2. Go to Claims, then Settings to access AfterShip Protection settings.
  3. Enable Offer resolution methods by clicking on the toggle button.
  4. Enable the Auto feature under YOUR RESOLUTION METHODS.


  • Refund to store credit: Under this, a gift card will be created to your consumer from your store with the amount the insurance company paid.
  • Refund to original payment method: Under this, the amount the insurance company paid to you from the order of your store will be refunded.
  • Replace with same items: Under this, a same new order will be created in your store and follow your fulfilment process.






  1. Once done, your customers will be able to select the resolution method during the claim submission process.


What happens when the claim is marked as resolved


Once the claim is handled successfully, the claim status will be marked as Resolved, and you can


  • See the successful tips in the dashboard.
  • Your claim contact will receive an email.



  • If the claim fails to auto-resolve, you can also see it in the dashboard and receive an email. In this case, you may need to resolve the claim manually from your store by clicking Mark as resolved.




Key takeaways


  • AfterShip Protection automates claim resolution, offering a smooth refund or reship experience for your customers.
  • You can set up automation by enabling resolution methods in the Claims settings.
  • Customers can choose their preferred resolution, refund, store credit, or replacement, when submitting a claim.
  • Once a claim is resolved, the status updates automatically, and both you and the customer are notified.
  • If auto-resolution fails, you’ll be alerted and can manually mark the claim as resolved.


In case you need any further assistance, please contact our support team.







Updated on: 20/08/2025