Articles on: Admin Settings

How to Cancel Your Subscription?

Plans: Free, Essentials, Pro, Premium Platforms: All platforms


Overview


This article explains how to cancel your AfterShip subscription without a complex procedure. If you no longer need the service or wish to end your current plan, manage the cancellation directly from your account settings. We’ll guide you through the step-by-step process and highlight important details, such as billing impact and access to features after cancellation.


You can renew the plan again at any time after cancellation.


How to cancel a subscription?


  1. Log in to your AfterShip account.
  2. Go to Settings > Billing.



  1. Under the current plan, click the (⋯) icon.
  2. Click Cancel auto-renewal.



  1. Choose your reason for canceling. Click Continue to cancel.



  1. Confirm cancellation.
  2. Take note of changes and type ‘Cancel’. Click Cancel auto-renewal.



  1. Your cancellation request is submitted.
  2. Click resume auto-renewal, in case you change your mind.




Enterprise subscribers need to contact customer support at support@aftership.com for cancellation.


Additional considerations


  • The subscription remains active until the end of the current billing cycle.
  • Access to paid features continues until the billing cycle ends.


Key takeaways


  • Subscription cancellation is managed through account settings.
  • Once your subscription ends, your data will become inaccessible until you choose to switch to the Free plan or a paid plan.
  • Subscriptions and paid features will remain accessible until the billing cycle ends.
  • You can resume auto-renewal soon after the cancellation is complete.
  • Upgrading to a new plan is possible anytime after cancellation.


FAQs


1. How to cancel your AfterShip free plan?


Reach out to AfterShip customer support to cancel the free plan.


2. Are refunds provided for unused days in the billing cycle?


No. Subscription payment for unused days is not refundable.


3. Can I see invoices and past billing records after cancellation?


Yes, you can check billing records and invoices until the end of the current billing period, after cancellation.


4. Will data, shipment history, or tracking information be lost after cancellation?


Once your subscription is inactive, all shipment and tracking information is inaccessible.




Updated on: 28/08/2025