Articles on: Carriers

How to Connect Your Whistl Account

Overview


To receive tracking updates from Whistl in your AfterShip account, you’ll need to set up an SFTP connection. This enables AfterShip to securely fetch shipment status updates using the SFTP protocol via Whistl’s FTP server.


Carrier: Whistl  

Slug: whistl-sftp


Steps to connect your Whistl account


Follow the steps below to initiate your Whistl SFTP connection with AfterShip:


  1. Contact your Whistl account manager

Ask them to enable your account for shipment tracking using the following SFTP host:

Hostname: mailnet-ftp.whistl.co.uk


  1. Loop in the AfterShip carrier integration team

Make sure to cc our carrier integration team in your communication. This helps streamline the connection process and ensures timely setup.


  1. Need help contacting Whistl?

If you’re unable to reach your Whistl account manager, let us know. We have a designated Point of Contact (POC) who can help establish the connection for you.


FAQs


1. What type of connection is supported with Whistl?


AfterShip connects to Whistl via SFTP for automated tracking data retrieval.


2. What do I need from Whistl to enable tracking?


You need to have your Whistl account enabled for SFTP access. No additional credentials are required from your side.


3. Who should I contact if I can't reach my Whistl account manager?


Contact AfterShip Support. We'll work with our internal POC at Whistl to assist with the connection.


Key takeaways


  • You need an active Whistl account with SFTP access for AfterShip to track your shipments.
  • Contact your Whistl account manager and cc AfterShip’s integration team for a smooth setup.
  • We can help coordinate with Whistl directly if you're unable to reach your representative.
  • The connection uses the host: mailnet-ftp.whistl.co.uk.


If you have any questions or run into issues during setup, contact our support team for assistance.

Updated on: 28/05/2025