How to Delete Your Organization in AfterShip

Overview

As an organization owner, you can delete your organization and associated data when you no longer use AfterShip products. However, the deletion process is irreversible, and you must meet specific requirements before you can proceed with deleting your organization. This guide provides a step-by-step process to help you navigate the deletion flow.

Once the organization deletion is initiated, the request cannot be undone.

What you’ll learn

In this tutorial, we will discuss:

Set up steps
Troubleshooting tips
FAQs
Key takeaways
Additional resources

Set up steps

Step 1: Complete the pre-checklist

Before you can delete your organization, you must complete five essential tasks. If any of the tasks are incomplete, the system will display a notification in the banner.



Pre-check list requirements:

Cancel all active subscriptions and make sure all subscriptions expire

To delete your organization, you need to cancel all active subscriptions associated with your organization.

How to cancel active subscriptions:

Navigate to your Organization’s Billing section. You can see all your active subscriptions under the Quota usage and fees tab.
Click on View billing info for the product you wish to see the current plan and billing details.
In the Current plan section, click the {...} icon and select Cancel auto-renewal
Select the reason for cancel and click Continue to cancel.
Repeat this process for your organization’s every active subscription.

Tip: If you cannot delete the organization due to an active subscription, you can submit a request to our support team to cancel all the active plans.



Remove all members from the organization

You must remove all the members from your organization before deleting it. Follow this guide to remove members from your organization

Navigate to your Organization’s Member section and start removing each member from your organization.

Resolve negative balances

If your organization has any negative balances, they must be resolved before proceeding.

Delete all apps installed on the organization

Any apps installed on your organization must be removed. This is a required step before deletion.

How to delete apps:

Navigate to Organization > Apps, and remove any installed apps. Visit each App’s store connections and remove the connected apps to continue to remove the main app itself.

The Delete option for the main app will be greyed out if you have multiple store connections associated with the app and they have not yet been removed.


Delete any custom domains

If you have any custom domains associated with the organization, they need to be deleted.

How to delete custom domains:

Navigate to the Organization > Domains, and delete any associated domains.

Step 2: Delete the organization

Once you have completed the pre-check tasks, you are ready to delete your organization.

Follow these steps:

Verify your identity via email

The system will prompt you to verify your identity through email. Add the verification code sent to your email.



Confirm seletion

After verifying your identity, you will be asked to confirm the deletion.
After confirming the deletion, your organization will be deleted, and all associated data will be permanently removed.

Troubleshooting tips

If you encounter any issues during the organization deletion process, try the following tips:

Issue: Active subscription issues

If the system prevents you from deleting the organization due to active subscriptions, ensure all subscriptions are canceled and expired. If you're unable to cancel them, reach out to our support team to submit an immediate cancellation request.

Issue: Missing member removal

If members are not removed from your organization, double-check the user list and make sure all members have been deleted. Refer to the guide on removing members for detailed instructions.

Issue: Unresolved negative balances

Ensure all financial issues, such as negative balances, are cleared before proceeding. Check the billing section for any pending payments.

Issue: App and domain deletion

Verify that all apps and custom domains have been deleted from the organization’s settings. If apps or domains are still listed, they must be removed before proceeding with the deletion.

FAQs

1. Who has the authority to delete the organization and associated data, including apps?

Only the organization owner holds the rights to delete the organization and all associated data, including apps. The owner must complete all necessary pre-check tasks, such as canceling subscriptions, removing members, and deleting apps, before they can proceed with deleting the organization.

2. Can I recover my organization after deletion?

No, once you initiate the deletion process, it is irreversible. All data and settings will be permanently deleted.

3. What happens if I don’t cancel my active subscriptions?

You will not be able to proceed with deleting your organization until all active subscriptions are canceled.

4. What if there are members still in the organization?

You must remove all members from your organization before you can proceed with the deletion. This includes all user roles, such as admins and regular users.

5. Can I delete my organization without deleting apps or domains?

No, you must delete all apps and domains associated with the organization before you can delete it.

Key takeaways

Deleting your organization requires completing a series of tasks, including canceling subscriptions, removing members, resolving negative balances, and deleting apps and custom domains.
The deletion request is irreversible, so be sure to complete the pre-check list and verify everything before proceeding.
After following the pre-checklist, you can confidently delete your organization and all associated data.

Additional resources

Remove members from your organization

For further assistance, please reach out to the AfterShip support team.

Updated on: 16/05/2025