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How to Import Orders via CSV Auto-fetch

Plans: All plans Platforms: All platforms


Overview


CSV Auto-fetch lets AfterShip Tracking automatically retrieve and import your CSV file from a hosted URL as per your import rule and a scheduled time. This helps you keep your shipment or order data updated without manually uploading files.


What you'll learn


In this tutorial, we will introduce:



Set up CSV auto-fetch


  1. Go to Orders under Tracking dashboards in the AfterShip Tracking admin.
  2. Click CSV import and select the CSV auto-fetch option.


  1. Once you click on the CSV Auto Fetch option, you will be asked to set the import rule. Click Create new rule.



  • Set the Daily import time
  • Input the HTTPS, FTP, or SFTP link that points directly to the CSV file you want AfterShip to download at the time you specify
  • Fill in the username and password (optional), if the URL is password protected. With this, you can simply update the CSV file at the URL you specify, and AfterShip will automatically download the file and import the orders


  1. Click Save to finish the procedure.
  2. Your newly created rules will display on the CSV auto-fetch dashboard.


Learn more: How to Set Up CSV Auto-fetch


Edit the CSV auto-fetch import rules


  1. Choose the rule you need to edit and click on it go to the rule pop-up page to edit it
  2. Do the required changes and click Save to finish modifying the rule


Delete the CSV auto-fetch import rules


  1. Click Delete for the rule you want to delete



  1. Click Delete again in the secondary confirmation and the rule will be deleted



View import logs


The import log dashboard gives a detailed view of your one-time and auto-fetch CSV import logs.


  1. Go to  Orders under Tracking dashboards in the AfterShip Tracking admin.
  2. Click CSV import and select the View logs option.



  1. If you haven’t imported any order yet, no logs will appear. If you have, the dashboard will display the following information.



  • Feed URL: The name of the CSV import file
  • Feed type: The method used to import orders
  • Import to: The platform where the file was imported
  • Processed time: The date and time when the fill was processed
  • Processed: The total number of orders in the file that are meant to be imported
  • Succeeded: The total number of orders that are successfully imported
  • Failed: The total number of orders that failed to be imported
  • Error log: The reason behind the unsuccessful order import which you can see by downloading the log.



  1. Find the failed reason under the reason column, rectify it, and import the file again.


Key takeaways


  • CSV auto-fetch lets AfterShip automatically import orders your CSV file based on your set schedule.
  • You can quickly create, edit, or delete auto-fetch rules as your needs change.
  • Password-protected URLs are supported through username and password inputs.
  • Import logs give complete visibility into processed, successful, and failed imports.
  • Any errors can be reviewed through downloadable logs, helping you correct issues and re-import smoothly.


For any further assistance, contact our support team.

Updated on: 20/11/2025