Articles on: Tracking & Status

How to Manually Import Orders via CSV Import



Plans: All plans Platforms: All platforms


Overview


AfterShip Tracking’s CSV upload feature allows you to bulk-import orders and shipments from your connected eCommerce platforms to the Orders ** and ** Shipments ** dashboards respectively for additional order fulfillment visibility along with tracking updates. Additionally, you can upload CSV **manually or auto-fetch orders and trackings from a CSV file on your server at a specific time.


With the introduction of the Orders dashboard, you can import orders along with trackings to AfterShip. If you wish to import just trackings, you can do so through ** Shipments ** dashbaord.


In this article, we will learn how to import orders via CSV import manually.


What you'll learn


In this tutorial, we will introduce:



How to upload CSV


Upload a CSV file to bulk-import orders to your AfterShip Tracking account.


  1. Go to Orders ** under **Tracking dashboards in the AfterShip Tracking admin
  2. Click on CSV import and select the Import by CSV option



  1. Download the sample CSV template.



You will get the following in the ** downloaded file **



  1. Fill the CSV template according to the format and examples given
  2. Save the template in the .csv (Comma Separated Values) format
  3. Add the CSV file from your desktop or drop the file onto the designated place to upload it. If you wish to replace the file, select the option to do so.



  1. Click Import file. A bar will appear to display to showcase the progress of the import.


You can close the dialogue box, though the import will keep running in the background.



  1. All the successfully imported orders will appear on the dashboard once you refresh the page. To view if all the orders have been successfully imported, check the ** View logs **.


  • The import of the new orders file will begin only after the previous import is completed.


We will import all the shipments associated with the orders at the same time as the order information.


  1. Find out how your eCommerce order statuses will be mapped to the AfterShip Tracking order dashboard ** here **.



View import logs


The import log dashboard gives a detailed view of your one-time and auto-fetch CSV import logs.


  1. Go to Orders ** under **Tracking dashboards in the AfterShip Tracking admin
  2. Click on CSV import and select the View logs option



  1. If you haven’t imported any order yet, no logs will appear. If you have, the dashboard will display the following information.



  • Feed URL: The name of the CSV import file
  • Feed type: The method used to import orders
  • Import to: The platform where the file was imported
  • Processed time: The date and time when the fill was processed
  • Processed: The total number of orders in the file that are meant to be imported
  • Succeeded: The total number of orders that are successfully imported
  • Failed: The total number of orders that failed to be imported
  • Error log: The reason behind the unsuccessful imports which you can see by downloading the log file


Find the failed reason under the reason column, rectify it, and import the file again.






Updated on: 26/04/2024