Articles on: Admin Settings

How to Update the Password of Your AfterShip Account


Overview


This guide provides step-by-step instructions on updating the password in your AfterShip account. You'll learn to access account settings, make necessary changes, and troubleshoot potential issues.


Updating your password


  1. Log in to your AfterShip account.
  2. In the AfterShip dashboard, click organization name.


  1. Select Manage account from the dropdown menu.


  1. Click Security from the left menu.
  2. In the Password section, click Change password.


  1. A pop-up will appear to verify your identity.


  • Your email ID will be pre-filled and grayed out, making it uneditable.
  • Click Send code.
  • A verification code will be sent to your registered email address.
  • Copy the verification code and enter it in the text field provided.
  • Click Verify.


  1. You will be taken to the Change password page.


Password change page with fields for new password and confirmation

  • Enter the new password.


Note: Use 10 or more characters with a mix of uppercase and lowercase letters, numbers & symbols.


  • Re-enter your password in the Confirm password text field to confirm the change.
  • Click Change password to successfully change the password.


  1. You may be asked to log in again using your new password to verify the change.


Troubleshooting


  • If you forget your password, use the Forgot your password? link on the login page to reset it via email.
  • If you encounter any issues, contact AfterShip Support for assistance.


FAQs


1. What should I do if I don’t receive the email verification code?


If you do not receive a verification code email, check your spam/junk folder. If you still don’t receive it, try resending the code again or contact AfterShip Support


2. How often should I update my password?


For security reasons, it is recommended to update your password every 3-6 months.

Updated on: 11/03/2025