Learn About Claim Status Definitions
Overview
The claim status is an integral part of the resolution process as it shows the current state of the claim filed by a customer and helps keep both the customer and merchant informed regarding the settlement.
Claim status definitions
AfterShip Protection utilizes a system of 8 distinct claim statuses, each serving a unique purpose in the resolution process:
Status | Description |
|---|---|
Unsubmitted | The customer has submitted the claim to the merchant, but it hasn't been submitted to the insurance company. |
Submitted | The claim has entered into the insurance company's claims management system and awaiting review. |
Awaiting documents | The insurance company seeks additional documents (e.g., Invoice, photos) to process the claim. |
Under review | The claim is being officially examined and/or requires further investigation. |
Approved | The claim has been approved and submitted for payment processing. |
Paid | The insurance company has made the payment against the claim, and the said amount will be paid to the merchant by AfterShip Protection at the beginning of next month. |
Closed | The claim has been reviewed and closed for various reasons. |
Denied | The insurance company has denied the claim. |
Updated on: 05/08/2025