Learn About Resolution Status Definitions
Overview
This article will walk you through different claim resolution statuses concerning AfterShip Protection.
What you’ll learn
In this tutorial, we’ll discuss:
Resolution status definitions
AfterShip Protection has 4 resolution statuses described below:
Status | Description |
|---|---|
To be resolved | The claim is submitted and is waiting to be resolved. |
Resolved | The claim is resolved with the customer. |
Denied | The claim is denied by the merchant or the insurance company. |
Additional considerations
Below are a few things to keep in mind:
- In AfterShip Protection, we transfer the claim amount received from the insurance company to the merchant, so the merchant needs to resolve the claims with their customers.
- A resolution status is the status between merchants and customers, showing whether the claim has been resolved with your customers.
- The merchants can offer different claim resolution methods to their customers to resolve the claims, such as:
- Replace with the same item(s)
- Refund to original payment
- Refund to store credit
- Other
- The merchants can resolve the claim with the customer before or after the claim has been approved by the insurance company, based on their business’s post-purchase strategy. For example, they can choose to immediately resolve claims for VIP customers or claims with an order amount of less than $100.
If you have any questions, feel free to contact our support team.
Updated on: 03/05/2024