Learn How to Manage Shipment Review tags
Plans: Premium, Enterprise Platforms: All platforms
AfterShip Tracking now allows you to take control of collecting your shoppers’ feedback about the shipping experience. Learn how to create and manage shipment review tags independently and customize the rules for applying star ratings.
In this article, you’ll learn how to:
Manage shipment review tags
Create a new shipment review tag
Delete or rename shipment review tags
You can simply enable or disable shipment review tag visibility on the shipment review page according to your choice.
Log in to the AfterShip Tracking admin dashboard.
Select Tracking pages > Page variations.
Go to the Tracking page variations.
Click Actions > Edit.
On the left-hand side menu, click Shipment review > Manage tags.
Select whether you want to hide or show the review tags to shoppers on the Shipment review tags page by sliding the toggle button.
Click Create tag under the Shipment review tags pop-up.
Select the star ratings from the dropdown menu. The available options are: All star ratings, 4 and 5 stars, and 1 - 3 stars.
Enter a suitable Tag name in the text field provided.
If you have a multilingual tracking page, this tag name is shown by default for any languages you don't provide a translation for.
Please note that you can create a maximum of 100 shipment review tags.
Following are the scenarios for deleting or renaming the shipment review tags:
You cannot delete or rename a default tag. However, you can enable or disable it.
You can not delete or rename a custom tag if the number of reviews associated with that tag is greater than or equal to 1.
You can not delete or rename a custom tag if the number of reviews associated with that tag is equal to 0.
Enable or disable shipment review tags on the tracking page to control shopper visibility of shipping feedback options.
Create custom review tags based on star rating groups (e.g., All, 4 – 5 stars, 1 – 3 stars) to categorize feedback meaningfully.
Multilingual support ensures fallback to the default tag name if a translation isn’t provided.
Up to 100 custom tags can be created to suit various feedback tracking needs.
In case you need any further assistance, feel free to reach out to our support team.
Overview
AfterShip Tracking now allows you to take control of collecting your shoppers’ feedback about the shipping experience. Learn how to create and manage shipment review tags independently and customize the rules for applying star ratings.
What you’ll learn
In this article, you’ll learn how to:
Manage shipment review tags
Create a new shipment review tag
Delete or rename shipment review tags
Manage shipment review tags
You can simply enable or disable shipment review tag visibility on the shipment review page according to your choice.
Log in to the AfterShip Tracking admin dashboard.
Select Tracking pages > Page variations.
Go to the Tracking page variations.
Click Actions > Edit.
On the left-hand side menu, click Shipment review > Manage tags.
Select whether you want to hide or show the review tags to shoppers on the Shipment review tags page by sliding the toggle button.
Create a new shipment review tag
Click Create tag under the Shipment review tags pop-up.
Select the star ratings from the dropdown menu. The available options are: All star ratings, 4 and 5 stars, and 1 - 3 stars.
Enter a suitable Tag name in the text field provided.
If you have a multilingual tracking page, this tag name is shown by default for any languages you don't provide a translation for.
Please note that you can create a maximum of 100 shipment review tags.
Delete or rename shipment review tags
Following are the scenarios for deleting or renaming the shipment review tags:
You cannot delete or rename a default tag. However, you can enable or disable it.
You can not delete or rename a custom tag if the number of reviews associated with that tag is greater than or equal to 1.
You can not delete or rename a custom tag if the number of reviews associated with that tag is equal to 0.
Key Takeaways
Enable or disable shipment review tags on the tracking page to control shopper visibility of shipping feedback options.
Create custom review tags based on star rating groups (e.g., All, 4 – 5 stars, 1 – 3 stars) to categorize feedback meaningfully.
Multilingual support ensures fallback to the default tag name if a translation isn’t provided.
Up to 100 custom tags can be created to suit various feedback tracking needs.
In case you need any further assistance, feel free to reach out to our support team.
Updated on: 20/05/2025
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