Articles on: Tracking & Status

Learn How to Manage Shipment Review tags

Plans: Premium, Enterprise Platforms: All platforms


Overview


AfterShip Tracking now allows you to take control of collecting your shoppers’ feedback about the shipping experience. Learn how to create and manage shipment review tags independently and customize the rules for applying star ratings.


What you’ll learn


In this article, you’ll learn how to:



Manage shipment review tags


You can simply enable or disable shipment review tag visibility on the shipment review page according to your choice.


  1. Log in to the AfterShip Tracking admin dashboard.
  2. Select Tracking pages > Page variations.
  3. Go to the Tracking page variations.
  4. Click Actions > Edit.


  1. On the left-hand side menu, click Shipment review > Manage tags.


  1. Select whether you want to hide or show the review tags to shoppers on the Shipment review tags page by sliding the toggle button.


Create a new shipment review tag


  1. Click Create tag under the Shipment review tags pop-up.
  2. Select the star ratings from the dropdown menu. The available options are: All star ratings, 4 and 5 stars, and 1 - 3 stars.
  3. Enter a suitable **Tag name ** in the text field provided.


If you have a multilingual tracking page, this tag name is shown by default for any languages you don't provide a translation for.


Please note that you can create a maximum of 100 shipment review tags.


Delete or rename shipment review tags


Following are the scenarios for deleting or renaming the shipment review tags:


  • You cannot delete or rename a default tag. However, you can enable or disable it.
  • You can not delete or rename a custom tag if the number of reviews associated with that tag is greater than or equal to 1.
  • You can not delete or rename a custom tag if the number of reviews associated with that tag is equal to 0.


Troubleshooting


  • If you are unable to delete or rename a review tag, ensure the tag is a custom tag and has 0 associated reviews. Default tags and custom tags with one or more reviews cannot be deleted or renamed.
  • If the “Create tag” button is grayed out, you may have reached the maximum limit of 100 tags. Delete unused tags to add new ones.
  • If the tag name translation isn’t showing, make sure translations are added for each supported language. If not provided, the default tag name will be shown.
  • If the changes aren’t reflecting on the tracking page, clear browser cache or try viewing the page in incognito mode to confirm recent changes are live.


Key Takeaways


  • Enable or disable shipment review tags on the tracking page to control shopper visibility of shipping feedback options.
  • Create custom review tags based on star rating groups (e.g., All, 4 – 5 stars, 1 – 3 stars) to categorize feedback meaningfully.
  • Multilingual support ensures fallback to the default tag name if a translation isn’t provided.
  • Up to 100 custom tags can be created to suit various feedback tracking needs.


In case you need any further assistance, feel free to reach out to our support team.

Updated on: 21/05/2025