Learn More About AfterShip Tracking Orders Dashboard

Overview

AfterShip Tracking simplifies the eCommerce management experience by seamlessly transitioning from order-centric to shipment-centric workflows within the AfterShip admin portal. The dashboard guides you to track your orders and associated shipments more efficiently, ensuring a smooth and efficient tracking process for enhanced customer satisfaction.

What you’ll learn

In this article, we will discuss:

• How to access Orders dashboard
• Search orders on the Orders dashboard
• List of columns on the Orders dashboard
• How to apply multiple filters on the Orders dashboard
• How to monitor order fulfillment performance
• What is the retention period for the orders data

How to access Orders dashboard

1. Go to the Tracking dashboards, then Orders in your AfterShip Tracking admin.
2. On the Orders dashboard, orders are grouped based on the 4 default views including,

• All: In this view, you can view all the orders that are imported from your online store.
• Unfulfilled: In this section, you can view the imported orders with the Unfulfilled status.
• Partially fulfilled: In this section, you can view the imported orders with Partially fulfilled status.
• Fulfilled: In this section, you can view the imported orders with the Fulfilled status

Search orders

• You can search for your orders in the search bar based on certain fields in the search bar on top of the order list. The available options are, order number, order ID, customer name, and tracking number. Simply input the values for the supported search options in search bar and the matching values will automatically reflect in the Order dashboard. Please ensure you are entering the valid values for the searches to give back the correct data.

• The Orders dashboard also supports AI Search to help you find the orders you need, faster and easier, by simply typing a question in everyday language like "Order created in July" or "Orders from Germany with delivery time over 7 days".

Learn more about using AI search on the Orders dashboard.

List of Columns on the Orders dashboard

You can select the columns you want to show or hide on the dashboard according to your convenience.

1. Go to the Orders dashboard in the AfterShip Tracking admin panel.
2. Click Columns on the upper right corner of the order list.
3. Once done, a list of columns will appear on the right panel.
4. Select the columns that you want to show or hide on the orders panel. You can drag the columns up and down to set the chronology.
5. After setting the column list, click Done.

How to apply multiple filters on the Orders dashboard

AfterShip Tracking allows you to search your imported orders based on the list of filters available on the Orders dashboard.

1. Go to the Orders dashboard in the AfterShip Tracking admin panel.
2. Click Add filters.
3. Select the filters that you want to apply from the given list.

• Select the logic and consecutively select the value.

How to monitor order fulfillment performance

• You can check the fulfilled items that are grouped under the tracking shipments. If you frequently handle order split fulfillment scenario, you can view all the shipments associated with this order and the items contained in each shipment on the order details page.

• You can check the basic shipment details, i.e., Carrier, Ship date, Pickup date, and Estimated delivery date by hovering over the tracking number.

• You can also view the shipment details by clicking Details on the right hand side of the tracking number.
• You can view the tracking page by clicking on View tracking page to preview the order status.

What is the retention period for the orders data?

For orders and shipments, the retention periods for data varies. It means when the maximum number of days for data retention is reached, the data will be automatically removed from the AfterShip Tracking admin portal.

In case you need any further assistance, please contact our support team.

Updated on: 14/10/2025