Learn More About Shipment Dashboard Data Variables

Status

Current status of the shipment (e.g., in transit, delivered)

Carrier/Service

Carrier responsible for the shipping and delivery of the shipment.

Shipping method

Method of shipping chosen by the customer (e.g., ground, air, water, etc).

Origin

Location where the shipment is sent from.

Destination

Final delivery location of the shipment.

Tags

Keywords or labels assigned to the shipment for categorization.

Shopify tags

Keywords or labels assigned to the order associated with the shipment for categorization in Shopify

Source

The source from where the shipments is imported. E.g., Shopify, Tracking API etc.

Store

Name of the store from which the order was made. The stores linked to your account from where the shipment is imported will be shown.

Vendor

An individual or brand that is selling the items

Order date

The ordered date of the shipment.

Ship date

Date when the shipment was dispatched.

Pickup date

Date when the shipment was picked up by the carrier.

Delivery date

The delivered date of the shipment.

Created date

The date that the shipment created in AfterShip Tracking.

Promised delivery date

The date of the latest checkpoint of the shipment.

Estimated delivery date

The date of the latest checkpoint of the shipment.

Transit time

Total delivery time in days.

On-time status

Describing whether the tracking is delivered on time or not.

Issues

Any problems encountered during shipping (e.g., Returned to sender, Shipment lost, and Shipment damaged).

List of issues

Returned to sender

Shipment lost

Shipment damaged

Lastest location

The location of the latest checkpoint of the shipment.

Latest update date

The date of the latest checkpoint of the shipment.

Historical events (beta)

Historical events of a shipment.

List of events

Shipment canceled

Redelivery scheduled

Shipment dropped off at a collection point

Misrouted rerouted

Rejected by recipient

Delivered to neighbor

Signed by customer

Delivered to a location

Held by customs (More to come)

** Specific events **

The specific events filter in AfterShip Tracking assists users in filtering shipments based on events that occurred at a designated time or location and were triggered by a particular reason.

Custom fields

Additional fields specific to the business needs. Custom fields are added by business themselves for better shipments management and reporting purposes.

Only available for users on Enterprise Advanced plan

Last mile carrier

Carrier responsible for the final delivery leg of the shipment.

First mile transit time

The time between the first carrier picking up/receiving the shipment and when they hand it over to the last mile carrier.

Last mile transit time

The time between the last mile carrier receiving the shipment and delivering to the customer.

Failed delivery attempts

Number of unsuccessful attempts to deliver the shipment.

Carbon emissions (Contact sales team to unlock)

Estimated environmental impact of the shipment in terms of carbon output.

Shipment canceled

The shipment has been voided or canceled by the sender or carrier.

Redelivery scheduled

An attempt to deliver the shipment failed. The carrier will try again.

e.g.1. We tried to deliver the package, but the receiver was unavailable and the delivery agent needs a signature as proof. A second attempt will be made the next business day. We'll contact the sender or receiver about this delivery. e.g.2. The receiver has moved. We're attempting to obtain a new delivery address for this receiver. Your delivery has been rescheduled for the next business day.

Reasons

No access to delivery location

The carrier had no access to the delivery location at the time of delivery.

Absent recipient

The customer was not at the given address.

Business closed

The business was closed at the time of delivery.

Customer moved

The customer is no longer at the given address.

Dropped off at a collection point

The shipment has been dropped off at a collection point for the customer to collect it.

Misrouted

The shipment has arrived at an incorrect address or checkpoint. The carrier must reroute the package.

We've misrouted the package. This may cause a delay.

Rerouted

The shipment's delivery address has been changed.

Delivery address changed

Rejected by recipient

Delivery of the shipment failed as the customer refused to accept the package.

The receiver states the product was not ordered and has refused the delivery. Your delivery has been rescheduled for the next business day.

Delivered to neighbor

The shipment has been left with a neighbor.

Signed by customer

The shipment has been delivered and signed for by the customer.

Signature obtained

Delivered to a location

The shipment has been delivered to the address or specified location.

Shipment has been delivered to consignee

Return to sender

The customer has requested to return the shipment to the sender. The shipment was not collected by the customer.

e.g.1. Incomplete address information may delay delivery. We are attempting to update this information. The package is being returned to the sender at a different service level. e.g.2. The maximum days to hold the package at the UPS Access Point™ location expired. The package will be returned.

Reasons

No access to delivery location

The carrier had no access to the delivery location at the time of delivery.

Customer moved

The customer is no longer at the given address.

Incorrect missing address

The shipment has an incorrect or missing address.

Unclaimed parcel

The shipment was not collected by the customer.

Held by customs

The shipment has been held at customs.

Your shipment is being held under the General Order regulations and may be taken into customs possession. / Your package is on the way

Reasons

Prohibited item

The shipment has been found to include prohibited items.

Shipment lost

The shipment was lost.

Shipment damaged

The shipment was damaged.

Damage noted by consignee, partial receipt accepted

Shipment undelivered

The shipment can't be delivered.

Reasons

Unable to collect payment

The carrier was unable to collect payment at the time of delivery.

Outside delivery limits

The shipment has arrived at a carrier facility that no longer covers the customer's address.

Incorrect/Missing address

The shipment has an incorrect or missing address.

No such number

The delivery address has a nonexistent house/apartment number.

Shipment update

The carrier has sent an update regarding the shipment.

String

Status

A shipment only have one value under this property.

For example, Status is a string property, as a shipment only have one status

Carrier

Origin

Destination

On-time status

Source

Array

A shipment have multiple values under this property.

For example, Tags is an array property, as a shipment have one of multiple tags.

Tags

Shopify order tags

Shopify tags

Issues

Historical Events

Custom field keys

Date/Time

Estimated delivery date

The date to a specific process/milestone of a shipment.

Order promised date

Order date

Create date

Pickup date

Delivery date

Latest updated at

Numerical

Transit time

is any of

A Shipment's property must have at least one of these values to be included in the list.

For example, if you filter by Status and select is any of In Transit or Info Received, the shipments list will include Shipments with status that is either In Transit or Info Received

is none of

A Shipment's property must not have all of these values to be included in the list.

For example, if you filter by Status and select is none of In Transit or Info Received , the shipments list will include Shipments with status that is neither In Transit nor Info Received

is any of

For Array properties, a shipment’s property must have at least one of the selected values to be included in the list.

For example, if you filter by Tags and select is any of Restock, Approved, the shipments list will include Shipments with tags contains either Approved or Restock.

is none of

For Array properties, a shipment’s property must have at least one of the selected values to be included in the list.

For example, if you filter by Tags and select is none of Restock, Approved, the shipments list will include Shipments with tags contains neither Approved nor Restock.

is all of

For Array properties, a shipment’s property must have all of these values to be included in the list.

For example, if you filter by Tags and select is all of Restock, Approved, the shipments list will include Shipments with tags contains both Approved and Restock.

is null

All Shipments that do not have a value for the property will be included in the list.

For example, if you filter by Tags and select is null, the shipments list will include Shipments without tags.

is not null

All Shipments with a value for the property will be included in the list.

For example, if you filter by Tags and select is not null, the shipments list will include Shipments with atleast one tag.

is between

A record’s property must have a date value that is equal to or after the first selected date and equal to or before the second selected date to be included in the list.

is equal to

A record’s property must have a date value that is exactly the selected date to be included in the list.

before

A record’s property must have a date value that is before the selected date to be included in the list.

after

A record’s property must have a date value that is after the selected date to be included in the list.

is null

All Shipments that do not have a value for the property will be included in the list.

For example, if you filter by Estimated delivery date and select is null, the shipments list will include Shipments without Estimated delivery date.

is not null

All Shipments with a value for the property will be included in the list.

For example, if you filter by Estimated delivery date and select is not null, the shipments list will include Shipments with Estimated delivery date.

is in the last x days

A record’s property must have a date value that is in the last number of days you enter.

For example, if you filter by Latest updated at and select is in the last 7 days, the shipments list will include Shipments with Latest updated at in the last 7 days.

not in the last x days

A record’s property must not have a date value that is in the last number of days you enter.

For example, if you filter by Latest updated at and select not in the last 7 days, the shipments list will include Shipments list that is not Latest updated in the last 7 days.

(i) The records with empty values will not be included. (ii) last x days counts today

updated in last x days

A record's property must have been updated within the last number of days you enter.

For example, if you filter by Estimated delivery date and select updated in the last 7 days, the shipments list will include Shipments with Estimated delivery date updated in the last 7 days.

(i)*** Only applies to filters: **Estimated delivery date and filter. (ii) Update include a value get revised/turned empty/added. (iii) last x days counts today

not updated in last x days

A record's property must not have been updated within the last number of days you enter.

For example, if you filter by Estimated delivery date and select not updated in the last 7 days, the shipments list will include Shipments with Estimated delivery date without any updates in the last 7 days.

(i) Only applies to filters: Estimated delivery date and filter. (ii) The records with empty values will not be included. (iii) last x days counts today

is in the next x days

A record’s property must have a date value that is in the next number of days you enter.

For example, if you filter by Estimated delivery date and select is in the next 7 days, the shipments list will include Shipments with Estimated delivery date in the next 7 days.

(i) Only applies to filters Estimated delivery date and Order promised date

is equal to

Equals

is between X and Y

Greater than or equal to X, but Less than or equal to Y

is greater than

Greater than

is greater than or equal to

Greater than or equal to

is less than

Less than

is less than or equal to

Less than or equal to

Specific events

Rerouted shipments

Historical event is any of Rerouted

Returned caused by missing or incorrect address

(i) Historical event is any of Returned to sender (ii) Reason is any of Incorrect/Missing Address

Held by custom clearance at HK

(i) Historical event is any of Held by customs (ii) Event date is today (iii) Location is any of HK

Stalled shipments

Scenario 1 - Pending carrier to ship: It happens when a tracking number and the shipping label is already generated, where indeed information was only sent digitally but the package is still not shipped. When this tracking number is not updated with a status after 1-2 days I need an internal note to inform me.

Scenario 2 - Carrier not moving for a period: It happens when a carrier is carrying a parcel but the status is not updated for a while, potentially caused by exception scenarios. E.g. The package is Lost

Shipments with no updates for X days

Latest update is not in last X days

Shipments with no updates for 5 days since Shipping label created

(i) Latest update is not in last X days (ii) Status is any of info received

Shipment estimations

EDD revised in last week

Estimated delivery date is updated in last 7 days

Arriving tomorrow

Estimated delivery date is in the next 1 day

Shipments without EDD

Estimated delivery date is null

Estimated to be late than the order promised day

(i) Estimated delivery date is after YYYY-MM-DD (ii) Order promised date is before YYYY-MM-DD

Others

Lastly checked in California that is currently under exception (because of a hurricane)

(i) Latest location is any of California (ii) Status is any of Exception