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Remove ‘Powered by AfterShip’

Plans: Premium, Enterprise Platforms: All platforms


Overview


By default, AfterShip tracking displays the “Powered by AfterShip” branding on tracking pages, order lookup, widget, and email notifications. This helps customers identify the platform powering your shipment tracking. However, merchants who want a fully branded customer experience may prefer to remove this branding to ensure these post-purchase touchpoints are consistent with the brand. In this article, learn how to remove the “Powered by AfterShip” label, the subscription required, and the steps to update.


How to remove AfterShip branding?


AfterShip branding appears on the tracking page, order lookup widget, and email template footer. If your subscription allows, you can remove this branding by following the steps below. Your customers will no longer see “Powered by AfterShip.” The tracking page, emails, and the order lookup widget will look fully aligned with your brand’s tone and messaging.


Remove AfterShip branding from tracking pages


  1. Go to Tracking pages in your AfterShip Tracking admin.
  2. Open an existing tracking page customization or create a new one.
  3. Scroll down to the Footer section.
  4. Click Powered by AfterShip.
  5. Select the delete (trash) icon at the top.



  1. Confirm by clicking Delete.
  2. Click Save to make changes.


Remove AfterShip branding from the Order lookup page


  1. Switch from the tracking page to the order lookup page.



  1. Click Footer > Select Remove ‘Powered by AfterShip’ footer.




When you embed a tracking page in your Shopify store, the ‘Powered by AfterShip’ label is automatically hidden on all plans.


Remove ‘Powered by AfterShip’ from the order lookup widget


  1. Go to the Order lookup widget in the AfterShip tracking admin.
  2. Scroll to AfterShip branding.
  3. Select Remove ‘Powered by AfterShip’.



The changes will be synced to your order lookup widget automatically.


Remove AfterShip branding from email notifications


  1. Go to Notifications in your AfterShip Tracking admin.
  2. Click Email templates. 
  3. To begin, click Create templates.
  4. Choose a pre-defined template for any checkpoint > Create.
  5. Check the ‘Remove Powered by AfterShip’ checkbox.



  1. Click Save.


Key takeaways


  • AfterShip branding appears on the order lookup widget, tracking pages, and email notifications by default.
  • Premium and Enterprise plan merchants can remove the “Powered by AfterShip” label.
  • You can remove AfterShip branding from the tracking page, email notifications, and the order lookup page & widget in the customization settings.
  • Once branding is removed, tracking pages and emails will reflect only your store’s branding.


FAQ


1. Why don’t I see the option to remove ‘Powered by AfterShip’ from the tracking page?


Check your subscription, as removing ‘Powered by AfterShip’ is only available for premium and enterprise subscribers. If you are on Pro plan or below, upgrade your plan to access the feature.


2. Where does the “Powered by AfterShip” branding appear?


The AfterShip branding label appears in the footer of the branded tracking page, order lookup widget, and emails. 




Updated on: 03/09/2025