Articles on: Branded Tracking Page

Set Up a Custom Domain for the Branded Tracking Page

Plans: Premium, Enterprise Platforms: All platforms


Overview


AfterShip enables you to create a custom domain for the branded tracking page to enhance brand visibility and increase post-purchase customer engagement.


What you’ll learn


In this article, we will show you:



How does a custom domain work?


You can use your own custom URL (for example: http://track.yourdomain.com/ or any URL of your choice) to display the tracking information instead of using the default AfterShip-hosted tracking page URL ( http://username.aftership.com/tracking_number).


SSL certificate


Enabling SSL is mandatory due to a new Cloudflare policy. If you're already using a custom domain, make sure SSL is enabled to ensure an uninterrupted experience.


Acquire a domain from a domain registrar


There are numerous DNS providers that can assist store owners in registering or renting a domain. Popular options include Cloudflare, OpenDNS, and Google, among others. If you don’t already have a domain, you can easily purchase one from services like GoDaddy, Domain.com, Bluehost, and similar providers.


Create a CNAME record in your domain’s DNS provider


To link your custom domain to AfterShip, you need to set up a CNAME record:


  1. Log in to your DNS provider's platform.
  2. Create a new CNAME record.
  3. Choose CNAME as the record type.
  4. Enter a subdomain name (e.g., track).
  5. Set the Targetto domains.aftership.com.


Refer to your DNS provider’s documentation for specific instructions on how to create a CNAME record. For example, you can follow the process on Cloudflare.


The interface may vary depending on your DNS provider's user interface


CNAME record changes may take up to 72 hours to propagate, but they often take effect much sooner.


Set up a custom domain in AfterShip Tracking


  1. Go to ** Tracking pages **in your AfterShip Tracking admin.
  2. Navigate to URLs and domain > Universal URLs.


URLs and domain section under Tracking pages section


  1. Click Manage Domains.
  2. You will enter the Domains section under the Organization settings of your AfterShip account.


Domains set up under AfterShip Organization settings


  1. Click Add custom domain.
  2. Enter your custom domain (e.g., track.yourdomain.com) and select the product you'd like to associate with the domain.


For example, a customer might choose to use track.brandname1.com exclusively for Tracking, and returns.brandname.com exclusively for Returns.


Add custom domain


  1. Click Add. Once added, your custom branded tracking page URL will be ready for use.


Once you save the CNAME, it can take up to 24 hours for it to propagate and properly point to AfterShip. You can also insert this URL to the track button code of your store page.

Updated on: 07/01/2025