Set Up Custom Fulfillment Statuses

Overview

With AfterShip Commerce API, you can set up custom fulfillment statuses for different stages of order fulfillment, including pre-shipment and in-store pickup orders. This allows you to tailor the tracking experience to better match your business processes and customer needs.

Use case

Create custom statuses if you experience longer processing times or have a unique fulfillment process and want to keep buyers informed about the progress of their pickup orders. For example, you might set up a Delay status for orders that require additional time before they are ready for pickup or create Pickup reminder status to remind customers about their pending pickups.

Set up custom in-store pickup statuses

1. Log in to your AfterShip Tracking account.
2. Navigate to Settings.
3. Click Custom fulfillment status.
4. Under In-store pickups, click Add custom status.
5. Add the status name and the code which is to be communicated to AfterShip using the fulfillment.status field.
6. Click Save.
   

After creating a custom status, you will find there are corresponding custom in-store pickup ** Notification triggers ** and ** Branded tracking page statuses ** created accordingly.

Set up custom pre-shipment statuses

1. Log in to your AfterShip Tracking account.
2. Navigate to Settings.
3. Click Custom fulfillment status.
4. Under Shipments, click Add custom status.
5. Add the status name and the code which is to be communicated to AfterShip using the fulfillment.status field.
6. Click Save.

After creating a custom status, you will find there are corresponding Notification triggers and Branded tracking page statuses created accordingly.

Updated on: 23/08/2024