Timezones Visualization in AfterShip Tracking
Overview
The timezone visualization lets you understand how date and time are mapped across the admin panel. Each date and time mentioned for various tracking events, checkpoints, and statuses is followed with a tooltip to give you an understanding of what timezone (local or international) is being followed and reflected on the admin portal to showcase the date and time.
Timezones are essential for eCommerce businesses to understand and deliver on shipping, estimated, and delivery dates. Online businesses must pay attention to the timezone of customers, suppliers, and carriers to save time and business and deliver to customers with utmost efficiency.
Timezone transparency also helps merchants
- Effectively manage order delivery
- Reduce the chances of failed delivery attempts
- Track carrier delivery performance
- Optimize shipping routes
- Proactively address shipping incidents and delays
- Ease customers' frustrations with proactive delivery updates in their local timezone
- Recover abandoned carts with correct estimated delivery dates
Timezone visualization in AfterShip Tracking admin
Shipment dashboard
- The shipments imported on the ** Shipments ** dashboard in the AfterShip Tracking admin are displayed with dates and times for different events and updates
- Upon clicking the tracking number on the dashboard, you will see the complete order, shipping, and delivery information for each order on the side panel
Given below are the events and updates for which AfterShip Tracking offers supported timezone visualization
Date and time type | Rule |
|---|---|
Order date | Uses the local timezone of the customer who has placed the order |
Created at | Uses the timezone set in your organization settings to convert. You can change the timezone for your organization under the Organization settings. |
Pickup date | Uses the local timezone of the pickup checkpoint (location) |
Checkpoint DateTime | Uses the local timezone of the checkpoint location |
Latest event | Uses the local timezone of the latest checkpoint (location) |
Promised delivery date | Uses the local timezone of the checkpoint (location) |
Estimated delivery date | Uses the local timezone of the destination checkpoint (location) |
Delivered date | Uses the local timezone of the delivery checkpoint (location) |
Notifications History
On the ** Notification history ** page in the AfterShip Tracking admin, you can check the status of the notification sent along with the original order number, tracking number, order/ shipment status, and the date and time when the notification was sent.
Date and time type | Rule |
|---|---|
Sent date | Uses the timezone set in your organization settings to convert |
Branded tracking page variations
Under ** Page variations ** for branded tracking pages in the AfterShip Tracking admin, you can keep track of when different variations of your branded tracking page are last updated with clear date and time of the update mentioned below each page variation.
Date and time type | Rule |
|---|---|
Last update | Uses the timezone set in your organization settings to convert |
Email notifications
Email notifications sent to customers offer detailed information about the whereabouts of the package and when it will be delivered. Merge tags are supported for HTML, Drag-and-drop, and Easy email editor for merchants to auto-populate order, shipping, and delivery information from AfterShip Tracking database directly into the email notifications.
** Merge tags ** like Last update time, Expected delivery, and Order date follow the DateTime object to give customers important order and delivery information.
Date and time type | Rule |
|---|---|
LAST_UPDATE_TIME | Uses the local timezone of the checkpoint location |
EXPECTED_DELIVERY | Uses the local timezone of the destination checkpoint (location) |
ORDER_DATE | Uses the local timezone of the customer |
Branded tracking page
- You can view the date and time of every latest checkpoint
- You can also view the expected delivery date when the package will be delivered
Date and time type | Rule |
|---|---|
Last update | Uses the local timezone of the destination checkpoint (location) |
Checkpoint DateTime | Uses the local timezone of the checkpoint location |
For any further questions or help, please contact our chat support team
Updated on: 09/01/2024