Articles on: Admin Settings

View and Export Audit Logs

Plans: Team and Enterprise Platforms: All platforms


Overview


The Audit log feature provides the organization owner, admins, and custom role members with visibility into all key actions taken across your organization. With powerful filtering, search capabilities, and export functionality, users can analyze events for security monitoring, troubleshooting, and compliance auditing.


You can view logs for up to 180 days in the past, with each event labeled for transparency, including actions taken by former members or through support impersonation.


Custom roles need permission to view audit logs.


What you'll learn


In this article, we will show you.



How to view and export audit logs


  1. Click your organization name in the top-right corner and navigate to Manage organization, then Audit log.


  • The complete list of events that happened in the last 30 days (selected by default) will display. You can adjust the time range under the time range filter based on your preference. 


  1. Filter logs by event type, event name, or time range.


  • Event type (Category): The type or category of event that occurred. 
  • Event name: The exact event that occurred to narrow down logs. 




  • Time range: The time period during which the event occurred. You can view logs from the same day or up to 180 days in the past.


  1. Use the search bar to quickly locate specific activities. You can input the actor's name or their email address to view specific events. The actor is the organization member responsible for the event.


  1. Actions performed by former members or via support impersonation are labeled to ensure transparency and traceability.


The Former member label appears below the actor's name only after they have left the organization or their access has been removed.



  1. Click on any specific event to view:


  • Event context (what happened, when, and by whom)
  • Affected resource
  • Metadata for audit clarity




  1. You have the option to add comments to the logs to involve team members or auditors for confirmation. 



  1. Apply desired filters to retrieve data.
  2. Click Export CSV to download your log data. 


  • Select the recipient to whom the export file will be sent. Only the owner, admins, and custom role members with audit log access can be sent these reports to.


Example CSV filename format



Supported events 


We currently support the following events, and will gradually add account login, member updates, API/webhook updates, and product-specific events.


We’ve gradually released support for different events over time. Actions (Events) performed before their respective release dates will not appear and recorded as logs in the admin panel. If you need assistance auditing historical activities and logs, please contact our support team.



Events

Category

Invited member(s)

Members

Accepted a request to join organization

Members

Changed a member's role

Members

Removed a member

Members

Rejected a request to join organization

Members

Created a custom role

Members

Updated a custom role

Members

Deleted a custom role

Members

Updated organization info

Organization

Transferred organization ownership

Organization

Updated 2FA requirements for members

Organization

Added a custom domain

Organization

Updated domain settings

Organization

Deleted a custom domain

Organization

Added a sender email

Organization

Verified a sender email domain

Organization

Deleted a sender email

Organization

Exported audit log

Organization

Created API key

Organization

Updated API key

Organization

Deleted API key

Organization

Created webhook

Organization

Updated webhook

Organization

Deleted webhook

Organization

Activated a new webhook secret

Organization

Updated AfterShip Support Access setting

Organization

Updated notification settings

Organization

Exported members

Organization



FAQs


1. Can I track actions from former members?


Yes. Actions by former members or via Automizely support impersonation are labeled clearly for traceability.


2. How long are logs stored?


Audit logs are retained for 180 days from the date of the event.


3. How can I use the exported CSV?


The CSV can be used for:


  • In-depth analysis
  • Security audits
  • Compliance documentation
  • Archiving for offline access


4. Who all can access and export audit logs?


The organization owner, admins, and custom role members with audit log permission can access and export audit logs.


Key takeaways


  • 180-day retention: Logs are stored for 6 months from the date of the event.
  • Detailed event view: Each log includes context, metadata, and collaboration tools.
  • Export capability: Enables offline review and reporting for in-depth analysis and auditing.
  • Transparency features: Identifies events from former members and support impersonation.
  • Initial event support: Currently tracking 4 core event types, with more to come in the future.



Updated on: 13/11/2025