Articles on: Integrations

Connect Gorgias With AfterShip Tracking

Plans: All plans Platforms: All platforms


Overview


Bring Gorgias and AfterShip Tracking together to offer marvellous customer service and reduce WISMO calls. By integrating these two applications, your customer support team can easily share tracking updates and resolves related issues quickly.



What you’ll learn


In this article, we will show you:



Set up Gorgias store name



  1. Sign up for a Gorgias account
  2. Set up your helpdesk


  • Input URL of your website
  • Decide and input URL of your helpdesk


  1. Click Create your helpdesk to finish setting up your Gorgias helpdesk
  2. Connect your store with Gorgias
  3. Enable and customize relevant support channels like chat widget, email, SMS, or contact form to enable customers to reach out to you with queries


Chat widget


Contact form


Connect AfterShip Tracking with Gorgias


You can access Gorgias integration page in two ways


  1. Go to ** Apps ** in the AfterShip Tracking admin
  2. Click View more apps in the upper right-hand corner
  3. Search Gorgias for AfterShip Tracking. Click on it and you will land on the ** Gorgias ** integration page


or,


Navigate to the ** Gorgias ** integration page on AfterShip website directly




  1. Select AfterShip Tracking from the dropdown and then click Install app
  2. Select the right organization (online store) if you have multiple organizations configured in AfterShip Tracking (Optional) for which you are establishing this integration
  3. Input your Gorgias store name formatted as {brandname.gorgias.com} in the Store name field
  4. Click on Install app
  5. Authorize AfterShip Tracking to access your Gorgias helpdesk data


How would I know the connection has been established successfully


  1. You can check the connection under ** Apps ** dashboard in your AfterShip Tracking account



  1. In the Gorgias admin, go to the Settings > App store > My Apps



Customer experience


Once the connection gets established successfully, your team can successfully see the following tracking events directly inside the Gorgias ticket window and share the information regarding:


  • Tracking number
  • Tracking status
  • Estimated delivery date
  • Carriers
  • Origin country
  • Destination country
  • Order number
  • Order date
  • Delivery date
  • Picked up date


Support ticket


Gorgias support window


AfterShip Tracking dashboard


In case you face any issue while integrating Gorgias with AfterShip Tracking, inform our chat support team straight away and get the resolution at the earliest.

Updated on: 08/04/2024