Articles on: Integrations

Connect Yotpo SMS With AfterShip Tracking

Overview


This tutorial will help you set up Yotpo SMS integration with AfterShip Tracking to provide your customers with real-time updates about their shipment status via text messages to build trust and customer satisfaction.


What you’ll learn


In this article, we will show you:



About Yotpo SMS


Yotpo SMS is a text message marketing solution that allows you to engage with your customers via SMS. With Yotpo SMS, you can send personalized and targeted text messages to your customers to promote your products, announce sales and discounts, communicate tracking information, and gather feedback. Yotpo SMS integrates with your eCommerce platform, allowing you to automate your text message campaigns and track their shipping performance.


Why you should set up Yotpo SMS


AfterShip Tracking is a shipment tracking software that allows customers to track their package deliveries on a centralized dashboard. By integrating AfterShip Tracking with Yotpo SMS, you can provide your customers with real-time updates about their shipment status via text messages. This can help increase customer satisfaction and reduce the amount of time your support team spends answering shipment-related inquiries.


Configure Yotpo SMS in AfterShip Tracking


Your Yotpo SMS integration involves multiple steps. We will walk you through each one of them in more detail below.


  1. Go to the Yotpo Integration ** page, and click **Install app



  1. Log in to your AfterShip Tracking account if you are not there already
  2. Select the appropriate organization if you have multiple organizations configured in your AfterShip Tracking account, and then click Connect



  1. On the OAuth confirmation page, Click Next , and then Connect




When you've completed the aforementioned steps, you can find your Yotpo connection in the ** Apps section ** of your AfterShip Tracking Admin


You are all set to start using your Yotpo SMS integration.


To avoid sending duplicate SMS notifications to customers, disable AfterShip Tracking SMS notifications if you are using Yotpo SMS


AfterShip Tracking metrics


AfterShip and Yotpo integration supports the following events as triggers in Yotpo to set up new SMS workflows.


  • In transit
  • Out for delivery
  • Failed Attempt
  • Delivered
  • Available for Pickup
  • Exception
  • Expired
  • Pending
  • Info Received


Shipment Shortcodes


All the events are exported with the following data as Shortcodes in Yotpo SMS flows.


Shortcode

Description

Example

Tracking Slug

Courier Slug

“dhl”

Tracking Number

Tracking Number

“9333993434”

Tracking Title

By default, this field shows the Tracking Number, but you can customize it as you wish with any info when you import the shipment (e.g. the order number).

“#343433”

Tracking Note

A note accompanying your shipment details when you import to AfterShip Tracking admin

“just a note”

Tracking Latest Substatus

Current tracking substatus of the shipment

“Delivered_002”

Tracking Latest Status

Current tracking status of the shipment

“Delivered”

Tracking Latest Substatus Message

Standardized tracking message with relevant shipment information

“Picked up by customer”

Tracking URL

The URL for the buyer to track the package. It can be Branded Tracking Page or AfterShip Public Tracking Page.

“https://www.aftership.com/track/2342423423424%E2%80%9D

Tracking EDD

The shipment’s original estimated delivery date. It could be provided by the carrier, AfterShip AI, or based on your custom settings.

“2020-01-02”

“2020-01-02 00:00”

Tracking Pickup Location

Shipment pickup location for the package receiver

“13th Street, New York, NY 10011, USA, United States"


You can use the triggers and shortcodes to build customized SMS notifications.


Let's walk through an example of how to create a new flow in the Yotpo SMS dashboard in detail.


Set up SMS flows in Yotpo


  1. Go to the Yotpo SMS dashboard > Flows and Automations > Flows



  1. Go to Create flow from scratch
  2. Select the relevant AfterShip flow trigger based on the tracking event you are looking for



  1. Choose SMS/MMS Message as an action when the previous conditions are met


This means SMS/MMS message will be sent as an outcome once the Trigger, i.e., shipment status, is updated to Shipment pending in AfterShip Tracking



  1. Click on SMS/MMS Message. A Text message window will open
  2. Select Shortcodes below the text message box to open the list of available events transported to Yotpo via AfterShip Tracking
  3. Create the text message with the help of shortcodes. In place of these shortcodes, customer, order, and tracking data will be auto-populated with relevant information




  1. Click Save and give this new flow a name


Your Yotpo flow is all set up and running. Your customer will receive an SMS notification when the shipment updates to that particular event in AfterShip Tracking.




Updated on: 02/04/2024