Articles on: Notifications (Legacy)

Customize Shipment Notifications

Plans: Essentials, Pro, Premium, Enterprise Platforms: All platforms


Overview


AfterShip Tracking gives you the complete customization freedom to edit the notification template that will be emailed to your customers.


Email notifications


Once email notifications are enabled, follow the steps below to customize the email notifications template.


  1. Select the template and click the Edit button displayed alongside the notification toggle button
  2. Select Edit email notification
  3. You will land on the notification editor page
  4. You can choose among the three editors to customize the notification




  • Drag-and-drop email editor: Customize content, add blocks, and edit basic font style and color
  • ** HTML email editor **: Edit email subject and body in the basic HTML format
  • ** Easy email editor **: Build highly personalized and aesthetically appealing email notifications tailored to your brand style with diverse layering, style, and formatting options


Easy email editor is only available for Enterprise users


  1. Expand the downward-facing arrow icon to select the theme from the dropdown
  2. Once edits are made, select Save
  3. Preview the final version of the email on both desktop and mobile
  4. Send yourself or other members of the organization a test email


SMS notifications


The customization capability for SMS notifications are not supported, but you can still preview what all information will be sent to customer in the tracking SMS notifications


  1. Go Notifications > Emails and SMS in the AfterShip Tracking admin
  2. Move to the SMS tab and click the {...} icon and click Preview SMS to view the SMS template



The customization of SMS notifications is available for selected countries. Before sending these notifications, please check the rules followed by telecom authorities in different countries.

Updated on: 30/11/2023