Customize the Opt-Out Texts in AfterShip SMS
Plans: Enterprise Platforms: Shopify, API
Overview
Opt-out text is an important part of an SMS message that allows customers to easily stop receiving further messages. AfterShip SMS provides simple options for businesses, giving their customers an easy way to unsubscribe and control their message preferences.
What you’ll learn
Supported opt-out methods for different countries
In order to provide customers with the flexibility to manage their SMS preferences, two convenient opt-out methods are available:
- Texting STOP: Customers can simply text “STOP” to the sender’s number to prevent receiving future messages.
- Opt-Out Link: Alternatively, customers can click on the provided opt-out link within the SMS.
However, it’s important to note that specific countries may have unique requirements based on local regulations:
- Singapore and France: For SMS sent to these countries, AfterShip employs a fixed alphanumeric sender ID, “AfterShip,” instead of individual business phone numbers due to the local regulations. Consequently, opt-out keywords, such as “STOP,” will not work with this alphanumeric sender ID, and only the opt-out link will be supported.
- Other Countries: For SMS sent to all other countries, businesses have the flexibility to choose between the opt-out keyword or the opt-out link option, depending on their preference and local regulations.
Steps to set up opt-out messages in AfterShip SMS
- Log into your AfterShip Tracking admin dashboard
- Click Settings > Email and SMS
- Select SMS > Opt-out text
- Edit or customize the primary and secondary default opt-out texts under the Default section
- Add custom opt-out text by clicking Add language and region
- Insert your custom opt-out text and click Save
In case of any further assistance, feel free to reach out to our support team.
Updated on: 26/09/2023