Articles on: Notifications

How to Send Internal Notifications

Plans: Enterprise Platforms: Shopify, API


Overview


AfterShip empowers users to proactively notify specific team members about crucial events such as shipment status changes, missed estimated delivery dates, or other issues, all aimed at enhancing the overall customer experience.


Steps to send internal notifications


  1. Log into your AfterShip Tracking account
  2. Go to Notifications > Flows



  1. Choose the event for which you want to inform internal members and click Edit
  2. Drag and drop the Send internal email or Send internal SMS block into the flow where you see the plus icon (+)



  1. Don't forget to customize the content to suit your preferences after adding the block
  2. Once you’re done, click Save and ensure that the flow is enabled


If you have any queries, feel free to connect with our support team for quick assistance.


Updated on: 09/01/2024