How to Use AfterShip’s Drag-And-Drop Email Editor

Overview

AfterShip Trackig comes with an easy-to-use drag-and-drop email editor to enable you to send branded email notifications for different delivery checkpoints to your customers.

This help guide will give you all the details you need to create on-brand email templates.

Access email editor

1. Go to Notifications > ** Emails and SMS ** in your AfterShip Tracking admin 
2. Choose the tracking event(s) for which you want to customize the email template. Click Edit and choose Edit email template

3. Multiple email editor options are available at the top to create/edit an email template. By default, the editor you last used to sent out notifications will be selected. You can switch between editors from the dropdown.

We are using drag-and-drop email editor for this help guide. There are three elements to the editors that allows you to create a template and customize content based on your requirements.

1. Settings

• Email subject: Remove the default email subject line and input a new one as per your requirement

2. Content

Under the Content tab, you can set the header and footer of your email content. There are multiple blocks available to help you offer customers all the relevant information in every email.

• Header: Add store logo, customize store name (will display when you don’t have a store logo), and input destination URL.
• Image with text: This block gives you three elements in one block where you can add an image and associated text and button

1. Image: Edit the hero image of the email body, set its width, and input the destination URL 
2. Text: Edit the email header and description as you like. Use merge tags to share more relevant info with customers
3. Button: Edit the text of the track button, for example, Track your order and input the tracking link as the destination URL
    

• Text: Add additional information related to the shipment status and use merge tags to auto-populate important information

• Image: You can add any image with the preferred width and make it clickable as well
• Button: You can add more buttons to your email content if required. Just give your button a name and add the desired URL
• Text links: You can add clickable text as much as you want and also keep the sequence vertical or horizontal
• Shipment Items: You can show the items customers are expecting to be delivered. Set the header along with the image size and shape
• Product recommendation: You can share AI-powered recommendations with customers to drive more sales. Configure the following settings to set up your recommendations campaigns right from your tracking notifications

1. Product source

• Store: If you have connected multiple stores with AfterShip, choose the one for which you want to show product recommendations

2. Recommendation type

Choose the recommendation type from the available options

3. Content

• Decide how many columns you'd like to have, specify how many products you want to recommend, select image shape, and what product content you'd like to show to recipients.

AI recommendations

As far as AI recommendations are concerned, we will recommend products based on our AI algorithms. You can decide whether you want your top-selling products to be recommended or frequently purchased ones.

Here's how our algorithm works:

• Footer: Change the footer content as per your requirement. Please note that we add the ‘unsubscribe’ link by default

3. Style

Style tab allows you to

• Change the email font. You can use Standard web fonts or configure Custom web fonts
• Edit the email and content background color
• Change the content color
• Set up a desired header and footer text and background color

4. Send yourself a test email to preview how your email is looking and check if any changes are required.
5. Click Save

Facing problems? Get in touch with our chat support team now

Updated on: 17/11/2023