Schedule Automated Notifications
Overview
AfterShip Tracking enables you to send prompt trigger notifications for various order, shipment, and delivery statuses, ensuring timely updates for customers on their order progress.
What you’ll learn
In this article, we will discuss:
Supported notification statuses
AfterShip Tracking consists of the following statuses under the Notifications flows.
Status type | Sub-statuses | Who can access it? |
|---|---|---|
Shipment status flow trigger | Info received | All users |
| In transit | All users |
| Out for delivery | All users |
| Available for pick up | All users |
| Delivered | All users |
| Exception | All users |
| Failed attempt | All users |
Split order summary | All split order shipments delivered | Commerce API, eCommerce platform, order CSV |
Pre-shipment status flow trigger | Order fulfilled/partially fulfilled/unfufilled | Commerce API, eCommerce platform, order CSV |
| Order placed | Commerce API, eCommerce platform, order CSV |
| Order cancelled | Commerce API, eCommerce platform, order CSV |
| Processing | Commerce API |
| Custom status | Commerce API |
In-store pickup status flow trigger | Order placed | Shopify, Commerce API |
| Order processing | Commerce API |
| Order ready for pickup | Shopify, Commerce API |
| Order picked up | Shopify, Commerce API |
| Order cancelled | Shopify, Commerce API |
| Custom status | Commerce API |
Estimated delivery date flow trigger | Estimated delivery date revised | All users |
| Estimated delivery date missed | All users |
How to create a custom notification flow
- Log into your AfterShip Tracking admin dashboard.
- Go to Notifications > Flows > Create flow.
- Select the status that you want to trigger from the available options.
- Click Create.
Notifications flow editor
In the flow editor, you can edit the following sections:
- Flow name: In this section, you can enter a suitable name for the flow.
- Logic: This section consists of 3 blocks:
I. Trigger split: **Trigger splits are the conditions that are highly related to the **Trigger event and will split into Yes and No paths.
II. Conditional split: Conditional splits are the general conditions and will split into Yes and No paths.
Learn more ** conditional and trigger split filters and definitions. **
III. Random split (A/B test): In this block, you can randomly split your recipients into two groups (A and B) so that you can send different notifications.
- Timing: This section consists of 2 blocks:
I. Time delay: Set the waiting period between the previous step and the next step in the flow. Configuration options for the Time delay include: X minutes, X hours, and X days.
II. Trigger status unchanged: In this block, you can set the duration for which the trigger status remains unchanged as a condition to move on to the next step.
- Actions: In this section, you have Send email and Send SMS blocks. You can decide how you want to notify your customers or your organization’s members. You can also choose to send notifications with different content to your customers and your organization’s members separately. To customize the general settings, messaging, and style of your email template, checkout this ** guide. **
- Flow trigger: On the right-hand side, you’ll see a Trigger event for which you can customize the settings. In case you want to send precise updates to specific customers, use the filters given in the trigger field.
I. Trigger filters: In this section, you can add additional filters to determine what triggers this flow.
II. Flow filters: This filter applies to the entire flow and is checked before every step. Customers must meet these filter conditions to stay in the flow.
III. Trigger frequency: In this section, you can set the frequency of the notification trigger.
- Once all the settings are done. Click on the Enabled under the Status.
- Click Save on the top right corner of the dashboard.
In case you need any further assistance, feel free to reach out to our support team.
Additional resources
Updated on: 08/10/2024