Set Up All Split Order Shipments Delivered Notifications

Plans: Enterprise Platforms: All eCommerce platforms, Commerce API, Order CSV import

Overview

Split orders occur when a customer’s order is divided into multiple shipments because of various reasons, such as items being in different warehouses or back-ordered products. This can lead to multiple and frequent email notifications to customers as soon as the status of any of the items in the order is updated, communicating the trajectory of the shipment at key delivery checkpoints.

The All split order shipments delivered notifications flow allows businesses to send notifications to customers when all the split order shipments are delivered to avoid overwhelming them with multiple delivery notifications.

In simple terms, instead of receiving frequent notifications for each shipment as it is delivered, customers will receive a single update once all the shipments in the split order have been marked as delivered.

Important note: This flow is only applicable for orders with multiple shipments. If the order contains just one shipment, no email will be triggered. In this case, the user should use the standard shipment status update flow to send notifications.

Set up all split order shipments delivered notifications flow

Step 1: Create a new flow

Go to Notifications > Flows > Create flow in your AfterShip Tracking admin.
Navigate to the Split order summary section. Select All Split order shipments delivered flow and click Create.

Or,

If you want to create a new event.
Click Create flow.
Click Create from scratch, navigate to the Split order summary section, and click Create for All Split order shipments delivered flow.

Step 2: Customize your notification flow

In the notification flow editor, you can edit the following sections:

Flow name: In this section, you can enter a suitable name for the flow.
Logic: This section consists of 3 blocks:

Trigger split: Trigger splits are the conditions that are highly related to the Trigger event and will split into Yes and No paths.
Conditional split: Conditional splits are the general conditions and will split into Yes and No paths.

Learn more conditional and trigger split filters and definitions.

Random split (A/B test): In this block, you can randomly split your recipients into two groups (A and B) so that you can send different notifications and evaluate which one has the maximum engagement.

Timing : This section consists of

Time delay: Set the waiting period between the previous step and the next step in the flow. Configuration options for the Time delay include X minutes, X hours, and X days.

Actions: In this section, you have Send email, Send internal email, Send SMS and Send internal SMS blocks. You can decide how you want to notify your customers or your organization’s members. You can also choose to send notifications with different content to your customers and your organization’s members separately.

To customize the general settings, messaging, and style of your email template, check out this guide.

Flow trigger: On the right-hand side, you’ll see a Trigger event for which you can customize the settings. In case you want to send precise updates to specific customers, use the filters given in the trigger field.

Trigger filters: In this section, you can add additional filters to determine what triggers this flow. Trigger filters decide when a flow is activated. They look for specific events such as an order being placed, a shipment status changing, or a delivery issue occurring, and start the flow the moment those conditions are met.

Trigger filters and trigger split conditions supported.

Trigger filter/Split conditions	Logic	Definition
Products in order	include/do not include > specific products, collections	The products included in the order
Order value	≥,≤,=,≠	Total order amount
Order status	is any of, is none of	Current order status
Destination country/region	is any of, is none of	Shipping address country or region
Source	is any of, is none of	Order imported source
Order number	contains any of, contains none of, starts with any of, ends with any of	Order number synced from eCommerce platform or imported by merchants
Order ID	contains any of, contains none of, starts with any of, ends with any of	Order ID synced from eCommerce platform or imported by merchants
Product type	is any of, is none of	The product type of the product in the order, as defined in your eCommerce platform
Shopify order tags	contains any of, contain none of	Order tags defined in Shopify
Order custom field	is any of, is none of	Custom data fields added to orders beyond standard fields
Shipping method	is any of, is none of	Shipping method selected for the shipment
Store	is any of, is none of	Store from which the shipment or order was imported

Flow filters: This filter applies to the entire flow and is checked before every step. Flow filters decide who qualifies to continue through the flow. They check filters like customer, order, shipment, or engagement details like order value, delivery status, email activity, or subscription status, and ensure only the right customers receive messages or action.

Once all the settings are done, Enable the status of the flow.
Click Save on the top right corner of the dashboard.

Step 3: Customize email content

To customize the content of the flow email, click the {...} icon directly on the email block on the preview window and click Edit.
Select how you would like to create/edit email content from the dropdown menu at the top of the email editor.

Special email sections for all split order shipments delivered notifications

Apart from the standard sections that each notification hosts to provide relevant order information to customers, there is a pre-built section specific to all split order shipments delivered notifications flow that is supported to provide additional information to customers once the shipments in a split order are updated to delivered status.

This pre-built section is only available in the basic and advanced email editors for customization.

Section name	Section intro	UI
Order summary	The order items, subtotal, tax, discount, order total, and shipping address

Step 4: Customize SMS content

The All split order shipments delivered SMS notification automatically alerts customers when all the shipments in their split order are being delivered and provides a link to track the order in real time.

To customize the content of the flow email, click the {...} icon directly on the SMS block on the preview window and click Edit.

Additional resources

Updated on: 20/02/2026