• Configure Merge Tag Fallback Values

  Overview Merge tags help you personalize your emails and SMS messages by pulling in dynamic information like a customer’s name, tracking number, or order date. But what happens if that information is missing? That’s where merge tag fallback values come in. A fallback value is a default text that automatically appears when a merge tag doesn’t have data available. Instead of showing a blank spaceFew readers

• Set Up Delivery Arriving Soon Notifications

  Overview Delivery arriving soon notifications help you proactively inform customers that their package is expected to arrive soon, either on the day before delivery or on the estimated delivery date (EDD). By notifying customers ahead of time, you can: Help them plan for delivery Reduce missed or failed deliveries Improve post-purchase experience Streamline the overall dFew readers

• Use AI to Translate and Generate Email and SMS Content

  Overview  Save time and reach more customers in more languages without starting from scratch. This article covers how you can use AI to automatically translate your email and SMS templates, and how you can generate new content directly inside the editor. What you'll learn Before you begin AI Translation Method 1: Translate an entireFew readers

• How to Test Your Email or SMS Before Sending

  Overview Testing your message before it goes out to customers is one of the simplest ways to catch mistakes early like broken links, missing names, formatting issues, or incorrect data. This article walks you through everything you need to know to conduct simple email and SMS notification testing. Why is testing important Even a well-written message can go wrong if a dynamic field doesn't pFew readers

• Set Up All Split Order Shipments Delivered Notifications

  Overview Split orders occur when a customer’s order is divided into multiple shipments because of various reasons, such as items being in different warehouses or back-ordered products. This can lead to multiple and frequent email notifications to customers as soon as the status of any of the items in the order is updated, communicating the trajectory ofFew readers

• AfterShip Tracking Data Retention Policy

  Overview This article explains how long AfterShip retains tracking-related data across different modules. Retention periods vary based on the feature you’re using and, in some cases, your subscription plan. Understanding these limits helps you manage historical shipment data and analytics effectively. General tracking data retention For most AfterShipFew readers

• How to Integrate the EDD Product Widget in a Headless Storefront

  Overview The AfterShip Estimated Delivery Date Widget allows you to show your customers the estimated delivery time for their orders. The pre-purchase EDD widget configuration is now supported for headless Shopify storefronts. Since headless environments don’t expose the built-in JavaScript Global object— windows.Shopify, which contains useful information like product  ID, shop naFew readers

• Shipment and Order Notifications Special Logic

  Overview This guide explains how shipment and order notifications are triggered, including timing rules, restrictions, and special handling scenarios. Shipment notifications 1. Multiple checkpoint processing A. Latest checkpoint priority When a shipment receives multiple checkpoint updates at the same time, the system processes them using a latest checkpoint priority rule. Only the most recent checkpoint event is considered. Notifications are triggered basedFew readers

• Starlinks Tracking Updates – Global Channel Integration Guide

  This guide explains the recent updates to Starlinks tracking integration with AfterShip and what actions merchants need to take to ensure uninterrupted tracking updates. 1. Why is the Global Starlinks integration model with AfterShip introduced? Earlier, tracking updates relied on individual carrier account connections, which increased setup complexity and created a dependency on each merchant’s configuration. With the new global integration: Starlinks can now directly provide tFew readers