• How to Integrate the EDD Product Widget in a Headless Storefront

  Overview The AfterShip Estimated Delivery Date Widget allows you to show your customers the estimated delivery time for their orders. The pre-purchase EDD widget configuration is now supported for headless Shopify storefronts. Since headless environments don’t expose the built-in JavaScript Global object— windows.Shopify, which contains useful information like product  ID, shop name, and varFew readers

• Shipment and Order Notifications Special Logic

  Overview This guide explains how shipment and order notifications are triggered, including timing rules, restrictions, and special handling scenarios. Shipment notifications 1. Multiple checkpoint processing A. Latest checkpoint priority When a shipment receives multiple checkpoint updates at the same time, the system processes them using a latest checkpoint priority rule. Only the most recent checkpoint event is considered. Notifications are triggered basedFew readers

• Starlinks Tracking Updates – Global Channel Integration Guide

  This guide explains the recent updates to Starlinks tracking integration with AfterShip and what actions merchants need to take to ensure uninterrupted tracking updates. 1. Why is the Global Starlinks integration model with AfterShip introduced? Earlier, tracking updates relied on individual carrier account connections, which increased setup complexity and created a dependency on each merchant’s configuration. With the new global integration: Starlinks can now directly provide tFew readers

• Benchmark-based On-time Evaluation in Shipment Dashboard

  Overview Shipment Dashboard and Analytics now support benchmark-based on-time evaluation. You can choose which benchmark results appear in the shipment table, filter by a specific benchmark and status, and work with updated analytics labels that more closely match how your team thinks about delivery performance. What's new Multiple benchmark columns: Users can configure which benchmark-based on-time statFew readers

• Handle Exception Shipments with Exception Agent (Beta)

  Overview Exception shipments often require teams to manually investigate between tracking events, carrier updates, internal notes, and customer communications. This takes longer to understand what went wrong and what action to take next.  AfterShip Tracking's built-in Exception Agent simplifies this process by automatically investigating shipment exceptions and preparing recommended actions in oneFew readers

• Understanding Order Holds in AfterShip Order Edits

  Overview AfterShip Order Edits give shoppers a short window to update their orders after checkout. During this time, shoppers can edit shipping addresses, swap products, adjust item quantities, or accept upsell offers, etc. However, many warehouses, ERPs, and 3PL systems start importing immediately after the Shopify order is created. If an order gets edited after that, the information in dowFew readers

• Getting Started with AfterShip Order Edits (Beta)

  Overview The AfterShip Order edits feature lets shoppers edit and update their order details after checkout, without having to contact support. Shoppers can change the shipping address, update product variants, adjust quantities, remove items, or accept upsell offers within a configurable editing window.  This helps reduce post-purchase change support requests, prevent unnecessary cancellatFew readers

• Track Shopper Edits and Revenue with Order Edits Analytics

  Overview Order Edits Analytics helps you understand how shoppers interact with your orders after checkout and the business impact of those changes. From a single dashboard, you can see insights into how many shoppers are editing their orders, how much revenue was retained because shoppers edited instead of cancelling, and how much additional revenue was generated through post-checkout upselFew readers

• Configure Order Edit Rules in AfterShip Order Edits

  Overview Order edits rules help you control how Order Edits work behind the scenes. You can decide how long shoppers can edit their orders, prevent certain orders or products from being edited, manage fulfillment and payment processing during the editing window, and configure how refunds, taxes, and email notifications are handled. This article explains the available order edit rules and hoFew readers

• Customize Shopper Actions in AfterShip Order Edits

  Overview AfterShip Order Edits allows shoppers to make changes to their orders after checkout from the Thank You page and Order Status page. Shopper actions are the options available within the Order Edits block that help merchants determine what changes shoppers can make during the order editing window.  You can choose actions available to shoppers, such as updating their address, chanFew readers