Starlinks Tracking Updates – Global Channel Integration Guide

This guide explains the recent updates to Starlinks tracking integration with AfterShip and what actions merchants need to take to ensure uninterrupted tracking updates.

1. Why is the Global Starlinks integration model with AfterShip introduced?

Earlier, tracking updates relied on individual carrier account connections, which increased setup complexity and created a dependency on each merchant’s configuration. With the new global integration:

• Starlinks can now directly provide tracking updates to AfterShip users
• Merchants can choose an alternative integration method, so they no longer need to connect carrier credentials within AfterShip.
• The integration process becomes simpler and more scalable, especially for marketplaces

2. What do merchants need to do?

Even though credentials are no longer required in AfterShip, action is still needed on the carrier side. The required action includes:

For merchants

1. Contact your carrier account Point of Contact (POC)
2. Request them to activate or whitelist your account for AfterShip integration.

This ensures that shipment tracking data can be shared with AfterShip correctly via Starlinks.

For marketplace platforms 

If you operate a marketplace, you do not need to collect carrier credentials from sellers. Instead, ask each seller to contact their carrier POC and request account activation for AfterShip integration.

3. Why are shipments showing a “Pending” status after being imported into AfterShip?

If your shipments appear as “Pending” with the message “Carrier authorization required” in AfterShip, it indicates:

• Your carrier account is not yet enabled for the new AfterShip integration

How to fix it: 

1. Reach out to your carrier account representative (POC)
2. Request them to activate or map your account under the AfterShip integration

Once completed, the shipment status should update automatically.

Updated on: 21/04/2026